About ARC
We guide your clients. You grow your business.
Ascend Retention Co helps high-ticket programmes keep the clients they worked so hard to get.
Our team
Together, our founders bring about two years of client success and retention work plus years of sales and relationship building.
We have seen up close what makes clients stay, and what makes them quietly leave. ARC exists to make the first one the norm.
What we believe
Fix the back end. Keep the clients. Let growth follow.
Real talk · The proof
What clients said about our team.
Before ARC, our team ran client success at a programme we helped grow. These are real, public Trustpilot reviews from clients about that team, and a glimpse of what great client support does for the client experience.
★★★★★
“The hardest part is saying goodbye to all the ‘Mighty Boys’ (my affectionate nickname for the amazing coaches) and my incredibly lovely, intelligent, intuitive, insightful, and caring Student Success Manager, Hannah Bootes.”
★★★★★
“Ella has been a great Student Success Manager, helping answer my questions and guiding my improvement to succeed.”
★★★★★
“Special thanks to Ella for the constant support and for keeping me showing up.”
★★★★★
“Hannah, my Student Success Manager, is fantastic and has been a massive help with orientation and questions that I've had along the way.”
★★★★★
“I've had the pleasure of working with Ella, and she has been there supporting me every step of the way since day one.”
★★★★★
“Fortunately, not only are there plenty of tools and resources, but I’ve also appreciated the support I’ve received from everyone I’ve reached out to, in particular my Student Success Manager, Hannah Bootes, who has always been very responsive, resourceful and I feel has helped me get extra value from the program.”
★★★★★
“One of the best parts of the program was my Customer Success Manager, Hannah.”
★★★★★
“I had some problems and questions and my CSM, Ella, was very quick to respond and help me with access and just general questions about site functionality.”
★★★★★
“My Client Success Manager (Ella) consistently guides me to the materials and the coaches that are always patience, encouraging, and insightful.”
★★★★★
“My CSM, Hannah, has been incredibly helpful, always providing guidance, answering questions.”
★★★★★
“Ella has been amazing as my support contact, and has been very responsive and incredible.”
★★★★★
“Hannah Bootes is wonderful, beautiful, and so incredibly helpful!”
Reviews of our team’s work at a previous company, quoted exactly as published on Trustpilot.